Return & Exchange Policy

Lord of Threads – Where Elegance Meets Accountability

At Lord of Threads, we take immense pride in designing and delivering timeless ensembles that are a perfect blend of heritage craftsmanship and contemporary elegance. Each creation, whether it’s a flowing kaftan, an intricately embroidered ethnic suit, or a versatile co-ord set, is a reflection of our passion for fine Indian textiles and thoughtful fashion.

As a brand that believes in delivering excellence, we maintain stringent quality control measures throughout the production and dispatch process. However, given the nature of our products—crafted with love, care, and often by hand—we have established a Return & Exchange Policy that upholds both our commitment to quality and the uniqueness of every garment we create.

This document outlines our detailed Return & Exchange Policy so that you, our valued customer, are well-informed before making a purchase.

1. No Return & No Exchange Policy

We currently operate under a No Return, No Exchange policy for all products purchased from our official website and verified sales channels.

This policy has been implemented to maintain the exclusivity, hygiene, and integrity of each garment. Our designs are often limited-edition or made to order, with considerable effort going into selecting fabrics, handwork, stitching, and final finishing.

Why we follow this policy:

  • Many of our garments are handcrafted or involve delicate hand embroidery, dyeing, or artisan finishing that can’t be reproduced identically once returned.

  • Returned garments compromise hygiene, and re-selling them does not meet our brand’s quality standards.

  • We maintain exclusivity by limiting excess production. This minimizes wastage and supports sustainable fashion practices.

2. Order Cancellations Are Not Accepted

Once an order has been placed on www.lordofthreads.in or through our official support team, it cannot be cancelled or altered. Please be confident about your selections—style, size, and color—before completing the checkout process.

We begin processing your order immediately after it is confirmed. Our operations, including quality checks and dispatch coordination, are time-sensitive and streamlined for efficiency. As a result, any disruption in the workflow can affect our production timelines and quality assurance.

3. Rigorous Quality Check Before Dispatch

Every product at Lord of Threads goes through a three-layer quality control process before leaving our studio or warehouse. This includes:

  • Initial Inspection – Where the product is reviewed for design accuracy, stitching, and embellishments.

  • Midline Review – To ensure there are no inconsistencies in measurements, color, and finishing.

  • Final Packaging Check – Before dispatch, the item is rechecked and carefully packed in protective packaging.

We even record video footage of the packaging process to ensure transparency and assist in any rare dispute cases. This attention to detail minimizes the chances of defects and ensures you receive only the best.

4. Exceptions: Damaged, Defective, or Incorrect Product

While we strive for perfection, in the unlikely scenario that you receive a:

  • Damaged item

  • Product with manufacturing defect

  • Wrong item sent (wrong size/color/style)

You may be eligible for a replacement under the following conditions:

Conditions for Replacement:

  1. Raise a complaint within 24 hours of delivery by emailing us at [[email protected]] or sending a WhatsApp message to our support team.

  2. You must share a clear unboxing video (taken from the moment you open the parcel seal) showing:

    • The entire product

    • The packaging

    • Any damages or mismatches

  3. The garment must be:

    • Unused

    • Unworn

    • Unwashed

    • In original condition with all tags, labels, and packaging intact

Once verified, we will ship a replacement product via the fastest available courier. If a replacement is not available, we may offer a store credit at our discretion.

Important:
Without the unboxing video, we regret that we will not be able to process your request. This policy is enforced to avoid misuse and ensure fairness for all parties.

5. Opening Video – Mandatory for All Claims

We understand this might seem like an extra step, but we require an unboxing video as mandatory proof for any damage or defect-related issues. Here’s why:

  • It protects both the customer and the brand from false claims.

  • It offers clear evidence in case of shipping mishandling or packaging errors.

  • It ensures that we can respond swiftly and appropriately to genuine cases.

How to record an acceptable unboxing video:

  • Start recording before opening the parcel.

  • Show the sealed packaging clearly.

  • Continue recording while opening the package and inspecting the contents.

  • Ensure the video is continuous and unedited.

  • Keep the product labels and invoice visible.

6. What is Not Covered Under the Replacement Policy

There are certain scenarios where we will not be able to offer any exchange or replacement:

  • Product is used, washed, or altered.

  • Original packaging and tags are missing.

  • Request is made after 24 hours of delivery.

  • No unboxing video is provided.

  • Issues related to color or finish variations which are inherent to handcrafted garments.

7. Color, Fabric & Craft Variations – A Note to Our Customers

We’re proud to offer clothing that is hand-finished and often created using heritage Indian techniques, which may include:

  • Hand-dyeing

  • Hand block printing

  • Hand embroidery

  • Artisanal weaving

As a result, each garment may exhibit minor irregularities, which are part of its unique character. These are not considered defects, but rather a sign of the product’s handcrafted soul.

Color Variations

  • The colors you see on our website depend on your device’s screen resolution, brightness settings, and camera lighting during product photography.

  • A 10-12% variation in color tone is considered acceptable and not a reason for return or exchange.

We request our customers to embrace these subtleties as part of the charm of bespoke, artisanal fashion.

8. Sizing Guidelines and Fit Issues

We strongly recommend referring to the detailed size chart available on each product page before placing your order. If you are between sizes or unsure about fit, feel free to reach out to our styling team who will help guide you.

Since all items are made and quality checked according to your selected size, size-related exchanges are not possible under our current policy unless the size received is different from what was ordered.

9. International Orders

We are delighted to offer shipping across multiple international locations. However, please note the following:

  • No returns, exchanges, or replacements are applicable for international orders unless there is a clear case of product damage or incorrect item received (subject to all conditions mentioned above).

  • Customs duties, taxes, or additional import fees (if any) are to be borne by the customer.

  • International shipping timelines may vary depending on destination and courier partner logistics.

10. Store Credits and Refunds

Refunds are not processed under any circumstances unless a replacement product is unavailable in case of a confirmed defective delivery. In such rare cases:

  • A store credit may be issued valid for 6 months from the date of issuance.

  • No cash refunds, credit card reversals, or bank transfers will be made.

11. Contacting Our Support Team

In case you need assistance regarding your order, feel free to connect with us:

  • Name – Lord of Threads by Shreya Bajaj
  • Email address – [email protected]
  • Phone number – +91-9711714985, +91-9760976976

We are available Monday to Saturday between 10 AM – 6 PM (IST), excluding public holidays.

12. Disclaimer

  • All our products are handmade and may have slight irregularities in color, weave, or embellishments.

  • These variations are part of the design and are not defects.

  • By placing an order on our website, you agree to abide by the terms mentioned in this Return & Exchange Policy.

Final Thoughts

At Lord of Threads, each garment carries not just the aesthetic beauty of Indian fashion, but also the labor, love, and craftsmanship of skilled artisans across the country. We aim to be as transparent and customer-focused as possible while also staying true to the values of ethical, mindful fashion.

We sincerely appreciate your understanding, trust, and support as we build a brand that believes in timeless style with a conscience.

 

1. Information We Collect

When you make a purchase or interact with us, we may collect personally identifiable details including:

  • Name – Lord of Threads by Shreya Bajaj

  • Email address – [email protected]

  • Phone number – +91-9711714985, +91-9760976976

  • Shipping & billing address

We may also use your contact details to share promotional offers, product updates, and exclusive launches from Lord of Threads.

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Offer customer support

  • Send promotional content (with opt-out options)

  • Resolve disputes and troubleshoot issues

  • Improve our products and services

  • Detect and prevent fraudulent or illegal activity

  • Customize your shopping experience

Your IP address may also be used for analytics, improving website functionality, and understanding user demographics.

3. Use of Cookies

Our website uses “cookies” – small files that store user data to improve your browsing experience. Cookies help us:

  • Remember your preferences

  • Deliver a smoother shopping experience

  • Track website usage and performance

Cookies do not store any personally identifiable information. You may choose to disable cookies in your browser settings, though some features of our site may not function optimally.

4. Sharing of Information

We may share your information with trusted partners or corporate affiliates for purposes such as:

  • Preventing fraud and unauthorized activity

  • Providing joint services or promotional campaigns

  • Complying with legal requests (court orders, subpoenas, etc.)

We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

In the event of a merger, acquisition, or business transition, your personal information may be transferred as part of the assets – under the same protection outlined in this privacy policy.

5. Data Security

We implement strict security measures to safeguard your data. Our website uses secure server technology (SSL) to encrypt sensitive information during transmission. Once we receive your data, it is stored in compliance with robust safety protocols to prevent unauthorized access.

6. Advertising and Analytics

We work with third-party partners to display relevant ads and measure site performance. These partners may use non-personally identifiable information (like browser type, pages visited, etc.) collected via cookies or pixel tags to improve ad targeting and site functionality.

Your name, phone number, and email address are not shared as part of this process.

If you have any questions regarding our privacy practices, feel free to contact us at:


📧 [[email protected]]


📍[Floor No.LGF -21, Building No./Flat No.: GH4, PHASE -06 Road, Street Techzone 4, Nirala Estate, Gautambuddha Nagar Greater Noida Uttar Pradesh 201318]